Accessories & Handbags

PetSmart

1,660 Locations
Phoenix, AZ, USA
Founded 1986
56,000 Employees

About PetSmart

Company overview and description

PetSmart is a specialty pet retailer that operates 1,660 stores across the United States, Canada, and Puerto Rico as of November 2025. The company was founded in 1986 in Phoenix, Arizona, beginning as a single location before expanding into one of North America's largest pet retail chains. PetSmart offers a broad selection of pet food, supplies, and accessories for a range of animals, including dogs, cats, birds, fish, reptiles, and small pets. In addition to retail products, stores feature services such as grooming, dog training, pet boarding, and adoption events.

A significant milestone in PetSmart’s history is the establishment of PetSmart Charities in 1994. This affiliated nonprofit has played a major role in animal welfare, supporting adoption events within stores and distributing substantial grants to organizations across North America. In 2015, PetSmart transitioned to private ownership following its acquisition by BC Partners, a global private equity firm.

Over the past five years, PetSmart has continued to evolve by investing in omnichannel retail strategies. The company has expanded its e-commerce capabilities, introduced same-day delivery, and enhanced in-store services to meet changing consumer expectations. Recent growth actions include opening new stores in both established and emerging markets, focusing on high-traffic suburban and urban locations. The brand has also pursued select relocations and remodels to improve customer experience and remains active in securing anchor and end-cap spaces within shopping centers.

PetSmart’s scale, service diversity, and consistent expansion posture position it as a reliable anchor tenant for retail property owners and developers. The company does not offer franchise opportunities, maintaining direct control over its operations and brand standards. Its ongoing investment in omnichannel initiatives and physical footprint underscores a commitment to long-term growth and adaptability in the retail landscape.

Company Information

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Contact Information

Corporate Address

Headquarters Location 19601 North 27th Avenue
Phoenix, AZ 85027
USA
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Key Metrics

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0
Locations
0
Employees
1986
Founded
$7 billion (estimated, 2023)
Annual Revenue

Business Type

Accessories & Handbags

Parent Company

BC Partners

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