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1. Introduction

Welcome to CREHQ. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "user") and CREHQ ("we," "us," "our," or "CREHQ") governing your access to and use of our website at crehq.com and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

These Terms incorporate by reference our Privacy Policy and Cookie Policy, which describe how we collect and use your information.

2. Who We Are & Contact

CREHQ is a commercial real estate intelligence platform that provides data and insights about retail and restaurant brands, tenant expansion requirements, and commercial properties.

Legal Entity: GroundRoof, LLC
Jurisdiction: Wisconsin, United States
Email: [email protected]

3. Eligibility & Accounts

Age Requirement

You must be at least 18 years of age to use CREHQ. By using the Service, you represent that you meet this requirement.

Account Registration

To access certain features, you must create an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

Account Responsibility

You are responsible for all actions taken under your account, whether or not you authorized them. We are not liable for any loss or damage arising from unauthorized use of your account. You may not share your account credentials or allow others to access your account except as permitted by your subscription tier.

4. Description of the Service

CREHQ provides a commercial real estate intelligence platform that includes:

• Company Directory: A searchable database of retail, restaurant, and service brands
• Expansion Data: Information about companies' growth plans, unit counts, and expansion strategies
• Tenant Requirements: Standardized site criteria including size ranges, co-tenancy preferences, and market targets
• Location Data: Store counts and location information for tracked brands
• News & Insights: Industry news and analysis related to commercial real estate

What CREHQ Is NOT

CREHQ is an information platform, not a licensed broker, advisor, or agent. We do not:

• Provide legal, financial, investment, or tax advice
• Represent buyers, sellers, landlords, or tenants in transactions
• Guarantee the accuracy or completeness of any data
• Endorse or recommend any particular companies, properties, or transactions

Any decisions you make based on information from CREHQ are your own responsibility. You should independently verify information and consult with qualified professionals before making business decisions.

5. Subscriptions, Billing & Renewals

Subscription Tiers

CREHQ offers multiple subscription levels:

• Free: Limited access to company data and basic features
• Pro: Full access to company profiles, tenant requirements, search filters, and export capabilities
• Team: Pro features plus multi-user access, shared saved lists, and team collaboration tools

Current pricing and feature details are available on our membership options page.

Billing Cycles & Auto-Renewal

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

You authorize us to charge your payment method at the beginning of each billing cycle until you cancel.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:

• You will retain access until the end of your current billing period
• No refunds will be provided for the unused portion of the current billing period
• Your account will revert to Free tier access after the paid period ends

Refunds

[PLACEHOLDER: Insert refund policy. Suggested language: "We generally do not provide refunds for subscription fees. However, if you experience significant service issues or believe you are entitled to a refund, please contact us at [email protected] and we will consider your request on a case-by-case basis."]

Price Changes

We may change subscription prices at any time. Price changes will take effect at the start of your next billing cycle. We will provide reasonable notice of price changes via email or through the Service.

6. Acceptable Use

Permitted Uses

You may use CREHQ to:

• Research retail and restaurant brands for professional purposes
• Identify expansion opportunities and tenant requirements
• Build prospecting lists within your subscription limits
• Access data to support your commercial real estate business
• Export data as permitted by your subscription tier for your internal business use

Prohibited Activities

You may NOT:

• Scrape, crawl, or automated harvest data from CREHQ using bots, scripts, or automated tools (except as explicitly permitted via an authorized API)
• Resell, redistribute, or sublicense CREHQ data to third parties without our written consent
• Create competing products or services using data obtained from CREHQ
• Use contact information obtained from CREHQ for spam or unsolicited bulk communications
• Circumvent access controls or attempt to access features beyond your subscription tier
• Share account credentials with unauthorized users
• Impersonate others or provide false information
• Interfere with or disrupt the Service or its infrastructure
• Violate any applicable laws in your use of the Service
• Use the Service for illegal purposes including fraud, harassment, or infringement

We reserve the right to investigate suspected violations and take appropriate action, including suspending or terminating your account.

7. Intellectual Property

Our Ownership

CREHQ owns or licenses all intellectual property rights in the Service, including:

• The CREHQ name, logo, and trademarks
• The website design, layout, and user interface
• Our proprietary database structure and compilation
• Original content, analysis, and insights we create
• Software, code, and technical infrastructure

Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period. This license does not include the right to:

• Modify, copy, or create derivative works of the Service
• Reverse engineer or extract source code
• Remove any proprietary notices or labels
• Use the Service to build a competing product

Third-Party Content

Some data displayed on CREHQ may be sourced from or about third parties (company names, logos, public information, etc.). Such content remains the property of its respective owners. Our display of third-party information does not imply endorsement by or affiliation with those parties.

8. User Content

You may submit content to CREHQ, such as:

• News tips or expansion updates
• Company profile corrections or additions
• Comments, feedback, or suggestions

Your Rights & License to Us

You retain ownership of content you submit. However, by submitting content, you grant CREHQ a worldwide, royalty-free, perpetual, irrevocable license to use, modify, display, distribute, and create derivative works from your submitted content for the purpose of operating and improving the Service.

Your Representations

When you submit content, you represent that:

• You have the right to submit the content and grant the license above
• The content is accurate to the best of your knowledge
• The content does not violate any laws or third-party rights
• The content is not defamatory, obscene, or otherwise objectionable

9. Third-Party Services & Links

The Service may contain links to third-party websites or integrate with third-party services (such as payment processors, mapping services, or social media platforms). These links and integrations are provided for your convenience.

CREHQ is not responsible for:

• The content, accuracy, or practices of third-party websites
• Third-party privacy policies or terms of service
• Any transactions or interactions you have with third parties

Your use of third-party services is at your own risk and subject to their respective terms.

10. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. To the maximum extent permitted by law, CREHQ disclaims all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, completeness, or reliability of any data or content

Data Accuracy: Commercial real estate data changes frequently. While we make reasonable efforts to provide accurate information, we do not guarantee that any data is current, complete, or error-free. You are responsible for independently verifying any information before relying on it.

Not Professional Advice: CREHQ does not provide legal, financial, tax, investment, or real estate brokerage advice. The information on our platform is for general informational purposes only. Consult qualified professionals before making business decisions.

11. Limitation of Liability

To the maximum extent permitted by law:

CREHQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.

OUR TOTAL LIABILITY for any claims arising from these Terms or your use of the Service shall not exceed the greater of: (a) the amounts you paid to CREHQ in the 12 months preceding the claim, or (b) one hundred dollars ($100 USD).

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if CREHQ has been advised of the possibility of such damages.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless CREHQ and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service
• Your violation of applicable laws or regulations

13. Termination & Suspension

Termination by You

You may terminate your account at any time by canceling your subscription and requesting account deletion through your account settings or by contacting [email protected].

Termination or Suspension by CREHQ

We may suspend or terminate your access to the Service, with or without notice, if:

• You violate these Terms
• You fail to pay subscription fees when due
• We reasonably believe your account has been compromised
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

Effect of Termination

Upon termination:

• Your right to access the Service ends immediately
• You remain liable for any amounts owed
• Provisions that should survive termination (such as intellectual property, disclaimers, limitation of liability, and indemnification) will continue in effect
• We may delete your account data after a reasonable retention period, subject to our Privacy Policy

14. Governing Law & Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Wisconsin, United States, without regard to conflict of law principles.

Dispute Resolution: Any dispute arising from these Terms or your use of the Service shall be resolved as follows:

1. Informal Resolution: Before initiating formal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally
2. Jurisdiction: If informal resolution fails, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Madison, Wisconsin

You agree to waive any right to a jury trial and to participate in a class action lawsuit or class-wide arbitration against CREHQ.

15. Changes to These Terms

We may modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top
• We may notify you by email or through a notice on the Service
• We will provide reasonable notice before changes take effect

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

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16. Related Policies

Questions about these Terms? Contact us at [email protected]